Refund & cancellation policy

Free trial

Every account starts with a free 7-day trial. No payment is taken during the trial, so there is nothing to refund.

Cancelling

• The account owner can cancel anytime from Settings → Billing & plan, or by emailing us.
• Cancelling stops future renewals. You keep full access until the end of the period you have already paid for.
• No further charges are made after cancellation.

Refunds

• First payment: if you are not satisfied, you can ask for a full refund of your first subscription payment within 7 days of that payment.
• Duplicate or incorrect charges: refunded in full once verified.
• Service unavailable: if the Service is unavailable for a significant part of a paid period because of a fault on our side, we will refund or credit the affected portion.
• Otherwise, payments for a period that has started are not refundable, including for unused time after cancelling.
• Charges made by Meta for WhatsApp conversations are billed by Meta and are not refundable by us.

How to ask for a refund

Email support@whatspertcrm.tech from the account owner's email with your business name and the payment reference. We respond within 2 business days. Approved refunds are returned to the original payment method through Razorpay, usually within 5–7 business days.

Contact

Digi Explorer Branding Solution (proprietor: Himanshu Himraj)
1/163, Vibhav Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India
Email: support@whatspertcrm.tech
GSTIN: 09ALRPH8178A1ZR