Data deletion

Disconnect Facebook and WhatsApp

If you connected your WhatsApp Business Account with the “Connect with Facebook” button, you can remove our access at any time:

• In Whatspert CRM, open WhatsApp setup and disconnect the number. We delete the stored access token and stop receiving messages for it.
• In Facebook, go to Settings & privacy → Settings → Business integrations, select Whatspert CRM and choose Remove. Meta then stops sharing data with us and notifies us to delete it.
• In Meta Business Suite, under Business settings → Integrations → Connected apps, you can also remove Whatspert CRM from your business portfolio.

Delete your whole account

The account owner can ask us to delete the account and all of its data by emailing support@whatspertcrm.tech from the owner's email address with the subject “Delete my account”. We may ask you to confirm the request from inside the app.

Within 30 days we permanently delete:

• your workspace, team members and their logins;
• contacts, conversations, messages, media, templates, broadcasts, deals and automations;
• WhatsApp, AI and CRM credentials, API keys and webhooks;
• data received from Facebook and WhatsApp, including business account and phone number details.

We keep invoices and payment records for as long as Indian tax law requires. Backups are overwritten within a further 30 days. Messages already delivered to WhatsApp users stay on their phones, and Meta keeps its own records under its own policies.

If you are a contact of one of our customers

Businesses use Whatspert CRM to message their customers. If a business messaged you on WhatsApp and you want your data removed, ask that business first — they control their contact list. You can also write to us with the business name and your phone number and we will pass the request on and help them complete it. Replying STOP to the business on WhatsApp stops marketing messages.

Confirmation

We confirm by email once deletion is complete. Questions about a request can be sent to support@whatspertcrm.tech.

Contact

Digi Explorer Branding Solution (proprietor: Himanshu Himraj)
1/163, Vibhav Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India
Email: support@whatspertcrm.tech
GSTIN: 09ALRPH8178A1ZR